We know how to get the best out of every person we work with and are passionate about improving performance
We do not simply provide training, our services encompass every step of the personal development journey
Our aim is to maximise return on investment, and we will stop at nothing to ensure that every person we work with achieves their personal and professional goals
Businesses with well trained personnel are instantly recognisable, making them stand out from the crowd
Optimality’s suite of presentation skills training programmes and public speaking workshops focus on the importance of preparation, practice and performance, enabling delegates to develop presence and impact, whilst delivering with inﬂuence, confidence and conviction.
With your audience in mind, we’re here to support you to prepare, build and deliver highly interactive, compelling and memorable presentations that engage with the different personalities in the room, whilst maintaining their interest.
Driving sales is the simplest way to increase profitability, however key to most business’ performance is their team’s sales capability. The right people, attitudes, skills, knowledge,.. and the right training!
Whether its supporting your organisation with the latest telesales or telemarketing techniques, a consultative selling and solution sales training course, negotiation skills or an account management programme you require, we have a proven suite of bespoke, best practice sales training interventions that can be tailored to meet your exacting needs and requirements.
Optimality’s bespoke customer service training interventions are developed to tackle the key challenges facing your organisation, ensuring that individuals and teams are equipped with all the necessary best practice skills and behaviours to deliver a first class service level experience, whilst increasing customer satisfaction, loyalty and retention.
Perfect for individuals who interact with both internal and external customers and where the use of telephone and email communication is high, delegates will gain insight into what is expected of any customer service representative and the importance of maintaining a professional approach to consistently deliver exceptional levels of customer care.
Whether you require a Foundation in Management training programme for first-time Managers, a coaching workshop for Team Leaders or a more robust leadership development initiative for your Executive Team or Board, we will develop a highly effective, bespoke solution for you.
Transforming the way you and your team do business, Optimality continues to pioneer the latest thinking in advanced communication with our series of exciting new ‘NLP for Business’ programmes. Ideal for either salespeople looking to discover new concepts about establishing accelerated rapport with everyone they interact with, as well as business leaders and executives wishing to build and manage highly motivated, cohesive teams charged for success, discover why millions of successful businesspeople are now embracing the invaluable tools and techniques of Neuro Linguistic Programming (NLP) to communicate more effectively with colleagues, suppliers, partners and clients by realising exciting, yet ethical ways to influence and persuade others.
For more information, please contact Optimality today.