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TELESALES EXCELLENCE TRAINING

//TELESALES EXCELLENCE TRAINING
TELESALES EXCELLENCE TRAINING2018-09-27T10:51:47+00:00

Developed for telephone-based sales professionals, our suite of bespoke ‘Telesales Excellence’ training interventions are tailored to engender the core skills and essential behaviours necessary to successfully mobilise business development opportunities, resulting from both proactive, outbound call activity and/or reactive, inbound and online enquiries.

Utilising a number of exciting new concepts and proven call model methodologies, attendees will discover how to consultatively initiate, qualify and ultimately close sales opportunities over the telephone through advanced communication.

Charged for success, participants will leave the programme feeling confidently empowered to achieve significant results with both new and existing customers during the initial stages of the client engagement process.

Telesales Excellence
Telesales Excellence
Key Areas of the Programme

Courses tailored for both newcomers to telesales and established salespeople looking to refresh, reframe and reenergise their current approach to both inbound and outbound calling.

Whilst we design every programme to match your specific organisational and business needs, your customised telesales training programme may focus on:

  • Creating a motivated mind-set
  • First impressions count and the power of the ‘open’
  • Verbal communication – your voice and language patterns
  • Accelerated rapport and adaptive behaviours
  • Building trust and credibility
  • The reasons people buy – logic vs. emotion
  • Customer personality types
  • Personal vs. business drivers
  • Initiating the call model

  • Advanced questioning and interactive listening techniques

  • Establishing the need and effectively communicating the ‘what’s in it for me’
  • USPs – features, advantages and benefits

  • Identifying buying signals and gaining commitment
  • Dealing with resistance and objection handling
  • Follow-up and commitment drill

CONSULTATIVE SELLING
TACTICAL NEGOTIATION
Strategic Account Development

Happy Clients

“I am writing to both provide feedback and thank you for the recent ‘Telesales Excellence’ programme. I particularly liked the approach of initiating the programme by conducting a pre-course validation survey, thus understanding the different personalities in my team.
The training course and material was relevant, specific and most beneficial to the team. They raved about Dave whose sales experience and expertise was obvious and infectious.
Finally, following the course up a few weeks later with day of ‘live calling’ and instruction at our office is a brilliant addition; the team were re-energised as well as reminded of key areas to focus on”.
Director, Oktra

“This course clarified and refreshed areas that I no longer implement. Interaction and roleplay of calls, breaking down the conversation and personality profiling offered new direction and thought process.

Worthwhile to both new and existing colleagues as your past experiences are refreshed and help aid in building new techniques.”

Head of Business Development, Secret Escapes
“My team have learnt a lot from the sessions we’ve had.

Their personal development is important as with a fairly large team they have a degree of autonomy that requires structure and organisation.

Optimality has helped me instil this with a number of practical techniques; I’ve seen my sales increase and put that down in part to the work done with them”.

Sales Manager, WTS
“Excellent – training met all expectations and I’m looking forward to putting my new skills into practice. I will use the 6-stage call guide immediately going forwards.

Our facilitator was inspirational, knowledgeable and incredibly passionate about this training. I look forward to developing further skills.”

Operations Manager, Secret Escapes
“Optimality’s preparation for the course and pre-calls were excellent in understanding our aspirations, the individual training needs and the context of our inbound business. By understanding that context and our requirements the course was tailored to our specific objectives.

The improvement in our staff’s conversion rates, rapport building and closing since the course has been tremendous. We were also very happy with the post-course call / de-brief which helped gain greater insight into individual training requirements moving forwards.

We cannot recommend Optimality highly enough.”

Managing Director, Noonah

Happy Clients

“I am writing to both provide feedback and thank you for the recent ‘Telesales Excellence’ programme. I particularly liked the approach of initiating the programme by conducting a pre-course validation survey, thus understanding the different personalities in my team.
The training course and material was relevant, specific and most beneficial to the team. They raved about Dave whose sales experience and expertise was obvious and infectious.
Finally, following the course up a few weeks later with day of ‘live calling’ and instruction at our office is a brilliant addition; the team were re-energised as well as reminded of key areas to focus on”.
Director, Oktra

“This course clarified and refreshed areas that I no longer implement. Interaction and roleplay of calls, breaking down the conversation and personality profiling offered new direction and thought process.

Worthwhile to both new and existing colleagues as your past experiences are refreshed and help aid in building new techniques.”

Head of Business Development, Secret Escapes
“My team have learnt a lot from the sessions we’ve had.

Their personal development is important as with a fairly large team they have a degree of autonomy that requires structure and organisation.

Optimality has helped me instil this with a number of practical techniques; I’ve seen my sales increase and put that down in part to the work done with them”.

Sales Manager, WTS
“Excellent – training met all expectations and I’m looking forward to putting my new skills into practice. I will use the 6-stage call guide immediately going forwards.

Our facilitator was inspirational, knowledgeable and incredibly passionate about this training. I look forward to developing further skills.”

Operations Manager, Secret Escapes
“Optimality’s preparation for the course and pre-calls were excellent in understanding our aspirations, the individual training needs and the context of our inbound business. By understanding that context and our requirements the course was tailored to our specific objectives.

The improvement in our staff’s conversion rates, rapport building and closing since the course has been tremendous. We were also very happy with the post-course call / de-brief which helped gain greater insight into individual training requirements moving forwards.

We cannot recommend Optimality highly enough.”

Managing Director, Noonah

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